Refund policy

Refund and Return Policy

Sapphire Coded Last updated: 22 September 2026

Every Sapphire Coded piece is handmade and one of one. Because no two items are alike and we can't restock or resell a returned original, refunds and returns are only available if your item arrives damaged.

Questions? Email us at info@thesaloonedit.com.

1. Final Sale

All sales are final. We do not offer refunds, returns, or exchanges for:

  • change of mind or buyer's remorse;
  • natural variations in handmade work, including differences in shape, colour, glaze, texture, or finish;
  • natural variations in gemstones and materials, including colour, clarity, and inclusions;
  • slight differences between product photos and the real piece due to screen or lighting;
  • incorrect size or fit chosen by the buyer, where the size was listed on the product page;
  • damage that happens after delivery, including wear and tear, misuse, drops, or improper care;
  • commissioned or custom pieces made to your brief, unless they arrive damaged (see below).

2. Damaged Items

If your item arrives damaged, you may be eligible for a refund, or a repair where that is possible.

To be eligible:

  1. Contact us within 48 hours of delivery at info@thesaloonedit.com.
  2. Include your order number and your name.
  3. Send clear photos or a short video showing the damage, the item, and the packaging it arrived in.

Please keep all original packaging until your claim is resolved.

3. How It Works

3.1 Review. We will review your claim and reply as soon as we can, usually within 2 to 3 business days.

3.2 Return of the damaged item. We may ask you to send the damaged item back to us. If your claim is approved, we will cover the cost of return shipping and give you instructions. Please do not send anything back until we have approved your claim.

3.3 Resolution. Once your claim is approved, we will offer one of the following at our discretion:

  • a full refund; or
  • a repair, if the damage can be fixed and you would prefer to keep the piece.

Because our work is one of one, we cannot offer an identical replacement.

3.4 Refund timing. Approved refunds are issued to the original payment method. It may take 5 to 10 business days to appear, depending on your bank or card provider.

4. Claims Made Late

Claims made more than 48 hours after delivery, or without photos or video of the damage, may not be accepted.

5. Your Rights

Nothing in this policy limits any rights you have under applicable UAE consumer protection laws.

6. Contact Us

Sapphire Coded Email: info@thesaloonedit.com Location: Dubai, United Arab Emirates